We only trust the best with our reputation  

Finding a decorator can be a risky business. - How do you know if the decorator you choose will deliver a high quality job and treat your home with respect? How do you know that your deposit will be safe? What if you’re not happy with the work?

Dulux Select Decorators helps eliminate these worries and makes choosing a decorator as hassle and risk-free as possible. For over 10 years we have been offering a free easy to use service to homeowner's who wish to find a trustworthy, professional decorator.

All our decorators have been fully assessed by industry specialists to ensure that their capabilities of undertaking work are of the highest standard.

At your request your local decorator will come to your home, will assess and put together a comprehensive quote for the work, will then do the preparation and decorate using the best quality Dulux Trade products, working to a strict code of conduct to deliver the high quality finish you demand.

And if that doesn't satisfy you enough, you can be safe in the knowledge that all work undertaken by Dulux Select Decorators is guaranteed* for 12 months by Dulux or 24 months if the decorator you choose is TrustMark accredited as well.

* Guarantee only applies to decoration of private residential premises. Guarantee activated by returning the Job Completion Certificate to Dulux within one month of job completion. For more information please download our booklets.

• Your decorator will guarantee his workmanship for two years from completion of your job.
• Dulux will underwrite your decorator’s workmanship guarantee for the same two year period.
• When Dulux Trade products are used, they are covered by the appropriate product guarantee. Dulux will resolve any failure in product performance.
• When non-Dulux Trade products are used, for example: Crown Trade Paints, Mcpherson's trade paint etc, the Dulux Select Decorators Scheme will still underwrite our member’s workmanship for two years. However, any failure in the product used will require the homeowner/member to claim directly against the product manufacturer for remedial work required.
  Your statutory rights remain unaffected
• Please note: Poor substrates, inadequate specification made by homeowners and severe climate exposure can result in early breakdown in surface coatings. Your decorator will advise accordingly. If the work is undertaken it will not be covered by
  the guarantee. This will be clearly stated by the member in their quotation and on the job completion form.
  Your statutory rights remain unaffected.

• Two Year Workmanship Guarantee – what you need to do
  To activate your two year guarantee you need to complete, sign and return the Job Completion Form included in this booklet. Your guarantee will then be recorded and activated in the Dulux Select Decorators Office. If you don’t return your form within 28 days of job completion, your guarantee cover will become void.

For full details on the guarentee click here

What is TrustMark?

TrustMark is a scheme heavily supported by Government, the building industry and consumer groups to help consumers find reliable and trustworthy tradespeople to make improvements and repairs inside and outside the home. Check it out for yourself at www.trustmark.org.uk.

We help homeowners find reliable and trustworthy tradesmen to carry out repairs and improvements to the inside and outside of your home.

If a firm displays our TrustMark logo, you know that we have carried out an on-site inspection of their work and found that they meet all the other standards the Government has set.

Members work to strict criteria and standards that we’ve organised into categories for your easy reference.

Workmanship

• Work is durable and to a high standard.
• Care and due attention is given to preparatory work required for surfaces and/or materials to be painted or covered.
• Adequate protection is provided for surfaces that are not to be painted and furniture and furnishings.
• The customer’s home or premises are left clean and tidy and any debris is removed

Quotation/Estimate

• It must be clear whether the homeowner has been given an estimate or
  quotation. Please note – a quotation is a binding agreement as to the price.
• Quotations or estimates must be given in writing, should be legible,
  comprehensive and include a detailed specification of the work to be done. There should be no hidden costs and VAT must be included (where applicable). All materials, labour and clearing of debris associated with the job should also be included.
• Terms of payment (including deposit if applicable) must be made clear.

Deposits

• When requested, deposits must not exceed 25% of the job value to a maximum of £3,000.
• Deposits are protected under the Dulux Guarantee and are automatically covered to 25% of the job value to a limit of £3,000. No action is required from you.

Conduct

• Members must provide a high standard of service. They should be honest and courteous in all of their dealings with the homeowner.

Insurance

• Members must have public liability insurance of a minimum of £1m in place. The scheme’s administrators undertake periodic independent checks to ensure that members maintain this cover

Products used

• All paint products must be used in accordance with the manufacturer’s
  instructions.
• If you ask your decorator not to follow the manufacturer’s product specification for whatever reason and they are prepared to undertake the work on that basis, the Dulux Guarantee will become invalid

Complaints procedure

• In the unlikely event that you have a complaint, please raise it in the first instance with your decorator. They are then required to inform the Dulux Select Decorators
• Under the Code of Practice, your decorator is required to resolve the complaint directly with yourself. If this is not possible, you can lodge an official complaint by calling the scheme’s customer service department on 0870 242 1100.
• Scheme operators will mediate and attempt to resolve the complaint. If this fails, an assessor will be appointed to visit and view the job in the presence of the homeowner and the decorator to agree a course of action. The decorator is bound by the assessor’s findings to undertake the appropriate remedial action.
• In the event of the member being in liquidation or not able to undertake remedial work for whatever reason, the scheme operators will appoint and agree a specification to be undertaken by another scheme member.
• The guarantee does not cover a breakdown in relationship between the two parties or contractual dispute. In these circumstances, the scheme’s operators, at their discretion, may appoint and agree a specification to be undertaken by another scheme member.
• Assessor’s reports are circulated to both parties and can be used by either party to assist in any further action they may wish to take
• If the homeowner or member is not satisfied with the assessor’s findings and recommendation, the scheme operators would work with an independent body such as the Local Trading Standards to resolve the complaint